Customer Engineer (CE) Reliability, Availability, Serviceability (RAS)

Qualcomm•Santa Clara, CA

About The Position

Join a high-impact Customer Engineering team enabling next-generation server processor platforms for one of the world's leading semiconductor innovators. As a Customer Engineer, you will serve as a technical interface between strategic customers—including hyperscalers, OEMs, and ODMs—and internal product teams, helping to launch and sustain industry-leading server SoCs. This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment. You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally. You will be the founding member of a to-be-hired server CE team and will help shape the team's future structure and priorities. In this role, you'll work closely with internal engineering, target and test teams, and with external partners across RAS, Manageability, and other firmware disciplines.

Requirements

Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.
2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
1+ year of experience with debugging techniques.

Nice To Haves

Master's degree in Computer Science/Engineering, Electrical Engineering, or a related field
6+ years of experience in applications engineering, customer-facing technical roles
Strong expertise in modern operating systems, ARM64 architectures, hypervisors, software reliability and manageability, and software development methodologies
Deep proficiency in Linux kernels, RAS, System Manageability, DDR, PCIe, and communication protocols such as I2C, SPI, and MDIO
Expertise in reliability modeling (Weibull, MTBF/MTTR) and failure analysis techniques (FMEA, RCA)
Experience with predictive maintenance and telemetry-based health monitoring
Familiarity with high-availability architectures and chaos engineering for resiliency validation
Knowledge of industry standards for reliability and safety (ISO 26262, IEC 61508)
Proficiency with reliability analysis tools and automation frameworks for RAS validation
Understanding of cloud-native reliability practices and SRE principles
Practical experience with in-lab debugging tools
Strong technical documentation skills and excellent written and verbal communication
Expertise in reliability modeling (Weibull, MTBF/MTTR) and failure analysis techniques (FMEA, RCA)
Experience with predictive maintenance and telemetry-based health monitoring
Familiarity with high-availability architectures and chaos engineering for resiliency validation
Knowledge of industry standards for reliability and safety (ISO 26262, IEC 61508)
Proficiency with reliability analysis tools and automation frameworks for RAS validation
Understanding of cloud-native reliability practices and SRE principles

Responsibilities

Lead support RAS features for ARM-based compute platforms and support manageability solutions to monitor and maintain system health
Collaborate with cross-functional teams, including software, target and test teams, to ensure complete understanding of the solution and maturity
Collaborate closely with internal engineering, software, validation, and product teams to address technical challenges and customer feedback
Identify gaps in customer and internal design expectations and propose practical solutions or mitigations
Deliver high-quality technical documentation, training, and onboarding material for customer enablement
Drive continuous improvement of support processes and infrastructure to scale across customer engagements

Benefits

We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play.

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