Customer Engagement Sr Analyst

TransUnion • Chicago, IL

1d • $62,000 - $90,000 • Hybrid

About The Position

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology

Requirements

• Bachelor degree or equivalent relevant work experience, preferably in the Financial Services industry
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

Responsibilities

• Contribute to the full system lifecycle; from client and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• Successful analysis of customer business requirements by assisting the technical team with developing an end to end processing solution that includes design, setup, test, delivery and documentation.
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results.
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
• Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Benefits

• TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.
• Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees