Customer Engagement Specialist - Atlanta

Sciton • Atlanta, GA

5d • $70,000 - $80,000

About The Position

Customer Engagement Specialist - Atlanta Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today. We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025. If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you. Position Summary The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization. Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.

Requirements

• Bachelor’s degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred).
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
• Self-motivated, goal-oriented, and resilient under pressure.
• Excellent organization and time-management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

Responsibilities

• Outbound Prospecting & Engagement Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
• Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
• Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
• Navigate gatekeepers and engage decision-makers professionally and confidently.
• Lead Qualification & Handoff Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
• Ensure timely and clean handoff to maximize conversion rates and rep productivity.
• Pipeline Support & Activity Management Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow-up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

Benefits

• In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level