Customer Engagement Software Engineer 2

Wellabe • Des Moines, IA

14d • Hybrid

About The Position

Wellabe is looking for a Customer Engagement Software Engineer 2 to join our team. This role is responsible for creating and modifying moderately complex programs and identifying and solving problems by designing, analyzing, testing, and troubleshooting programs throughout the application development process. In addition, this role supports the ongoing evolution of customer facing digital experiences by building intuitive, reliable, and engaging features that enhance interactions across all digital channels for Wellabe customers. Essential functions Application Development and Delivery Develop cost-effective solutions and modifications on existing or new moderately complex software applications, programs, and processes by analyzing information, investigating problem areas, and implementing solutions. Support the product lifecycle by performing tasks such as monitoring and reviewing system performance by coding, testing, debugging, documenting, contributing on more complex code reviews, and implementing moderately complex software applications or change management programs according to department standards. Assist in the DevOps process by helping on moderate to complex designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications. May lead or assist in leading the execution of designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications. May assist in the development of architecture systems and applications Use a test environment and test cases to design, prototype, and correct systems Identify and analyze user requirements and technical debt to perform installations, upgrades, maintenance, and customizations on system software to maintain operational efficiency, improve existing computer system capabilities to automate business processing, and provide system software functionality using vendor provided and general-purpose software tools. Enhancing Customer Facing Digital Experiences Design and develop features that strengthen customer engagement, digital self‑service, and the overall user experience across digital platforms. Implement capabilities that create seamless, personalized, and consistent interactions across channels. Build solutions that simplify customer journeys, reduce friction, and increase adoption and ongoing engagement with digital tools. Support integration of feedback loops, behavioral insights, and customer data to inform iterative platform improvements and enhance digital interactions. Engineering Excellence & Collaboration Drive efficiencies by giving input on evolving coding standards, tools, and processes. Document programs, processes, and procedures according to department standards to communicate changes and maintain operational efficiency. Collaborate closely with cross‑functional teams—such as design, product, data, and customer engagement—ensuring that technical solutions align with desired customer and business outcomes. Train, mentor, support, and develop software engineers by delegating responsibilities and providing advice, coaching, and educational opportunities.

Requirements

• Ability to design, document, and implement well‑structured APIs that support scalable, component‑based digital platforms.
• Experience working with cloud‑native deployment models and containerized application patterns, including the ability to build and run services using Azure Container Apps or similar container‑orchestration environments.
• Ability to translate customer needs, journey insights, and digital‑experience best practices into practical technical solutions.
• Ability to build user‑centered digital features that promote engagement, ease of use, and customer satisfaction.
• Working knowledge of the principles, processes, and practices related to software engineering including software systems and programming languages such C#.net/core, Linq SQL, or related.
• Working knowledge of systems, design techniques, tools, and applications, and data processing, processes, policies, practices, terminology, and procedures.
• Analytical and problem-solving skills with the ability to identify problems and recommend corresponding solutions.
• Bachelor’s degree in computer science, management information systems, or related field. Combination of education and/or relevant work experience may be accepted in lieu of degree.
• 2+ years’ related progressive experience in development and systems analysis.
• 1 – 3 coding languages (C# and SQL, a plus).

Nice To Haves

• Experience contributing to customer‑facing digital products or platforms preferred.
• Experience working within cross‑functional, agile product teams focused on iterative delivery and measurable user outcomes preferred.

Responsibilities

• Application Development and Delivery Develop cost-effective solutions and modifications on existing or new moderately complex software applications, programs, and processes by analyzing information, investigating problem areas, and implementing solutions.
• Support the product lifecycle by performing tasks such as monitoring and reviewing system performance by coding, testing, debugging, documenting, contributing on more complex code reviews, and implementing moderately complex software applications or change management programs according to department standards.
• Assist in the DevOps process by helping on moderate to complex designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.
• May lead or assist in leading the execution of designs, prototypes, and other methodologies including the development and implementation of test plans and program specifications.
• May assist in the development of architecture systems and applications Use a test environment and test cases to design, prototype, and correct systems
• Identify and analyze user requirements and technical debt to perform installations, upgrades, maintenance, and customizations on system software to maintain operational efficiency, improve existing computer system capabilities to automate business processing, and provide system software functionality using vendor provided and general-purpose software tools.
• Enhancing Customer Facing Digital Experiences Design and develop features that strengthen customer engagement, digital self‑service, and the overall user experience across digital platforms.
• Implement capabilities that create seamless, personalized, and consistent interactions across channels.
• Build solutions that simplify customer journeys, reduce friction, and increase adoption and ongoing engagement with digital tools.
• Support integration of feedback loops, behavioral insights, and customer data to inform iterative platform improvements and enhance digital interactions.
• Engineering Excellence & Collaboration Drive efficiencies by giving input on evolving coding standards, tools, and processes.
• Document programs, processes, and procedures according to department standards to communicate changes and maintain operational efficiency.
• Collaborate closely with cross‑functional teams—such as design, product, data, and customer engagement—ensuring that technical solutions align with desired customer and business outcomes.
• Train, mentor, support, and develop software engineers by delegating responsibilities and providing advice, coaching, and educational opportunities.

Benefits

• Hybrid availability
• 401(k) with generous, full vested company match
• Health insurance
• Paid time off, holidays
• Volunteer time off
• Lifestyle Spending Account (LSA)
• Paternal leave
• Legal insurance
• EAP
• Travel accident insurance
• Growth opportunities
• LinkedIn Learning Premium access
• CliftonStrengths® assessment and coaching
• On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
• Free world-class insurance acumen courses through AHIP and LOMA
• Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
• Opportunities to take part in Wellabe's mentorship programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees