Customer Engagement (Product Development) Intern - Summer 2026

Motorola Solutions•Plantation, FL

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Motorola Solutions, Inc. is a leader in mission-critical communications products, solutions, and services for Public Safety users worldwide servicing State & Local and Federal Governments. This role requires a deep understanding of customer needs and behaviors, as well as, the ability to translate these insights into actionable plans. The Customer Engagement intern will work closely with various departments, including operations, marketing, sales, and engineering, to ensure a seamless and positive customer experience. The successful candidate will have excellent communication and interpersonal skills, a strategic mindset, and a passion for improving customer relationships. This is a role that will directly impact our company's growth and success by fostering long-term customer loyalty and advocacy.

Requirements

Bachelor's or Master's degree in Business, Engineering, or an allied discipline.
Must graduate on or after December 2026.
Must be a U.S. citizen, permanent resident, or an MS student with work authorization (F1 Visa on CPT accepted only for Masters-level students).

Responsibilities

Analyze customer feedback and data to identify trends and insights.
Collaborate with marketing, sales, and customer service teams.
Create and manage customer loyalty programs.
Monitor and report on the effectiveness of engagement initiatives.
Develop and maintain customer personas.
Conduct regular customer satisfaction surveys.
Identify opportunities for improving the customer experience.
Manage customer communication channels.
Organize customer events and webinars.
Develop content for customer engagement activities.
Handle customer complaints and issues promptly.
Track and analyze customer engagement metrics.
Work with product teams to incorporate customer feedback
Develop strategies to re-engage inactive customers.
Plan, organize, and initiate new processes and manage and/or update these processes
Develop business cases for new products and solutions
Collaborate with partners internally and externally to find mutually beneficial solutions
Take ownership of issues and drive resolution
Work in a cross-functional team environment partnering with Engineering, Marketing, Operations and Sales.