Customer Engagement Manager

Parsons Corporation•Liberty, NC

1d•Onsite

About The Position

Customer Engagement Manager -- High Consequence Mission (HCM) Sector Location: Fort Liberty, NC Target Market: DOD & Intelligence Community Position Overview Serves as the embedded Customer Engagement Manager for all customers on Fort Liberty in support of the National Geospatial Intelligence Agency (NGA). The Customer Engagement Manager will engage customers daily, survey for mission gaps and shortfalls, and communicate these requirements back to the NGA Program Office routinely. This position is the face of the NGA Program office to all stakeholders on Fort Liberty. The Customer Engagement Manager is expected to keep Fort Liberty customers abreast of the latest developments from the NGA Program Office and facilitate any NGA personnel site visits to the customer they are embedded with. This position is wholly responsible for maintaining the customer relationships at their site.

Requirements

Experience with mission requirements capture in at least two of the following: ISR, geospatial intelligence, data analysis and mission planning.
10+ years diversified experience in DoD programs
Technical or Business degree preferred
Demonstrated understanding of the customer network in one or more of the following: National Geospatial Intelligence Agency (NGA), US Army, Office of the Secretary of Defense (OSD), Special Operations Command (SOCOM), US Marine Corps, Defense Intelligence Agency (DIA)
Must be willing and able to travel, as required, 10-20%.
Keen understanding of the Customer and their Mission
Excellent verbal and written communication, in order to articulate customer requirements effectively
Active Top Secret Clearance with SCI & CI Poly eligibility required

Nice To Haves

Background in conducting training and/or writing programs of instruction (POIs) for software applications supporting military units or IC analysts
Ability to translate mission requirements into technical requirements for action by engineering staff
Basic understanding of software, data science, artificial intelligence and machine learning concepts
Demonstrates ability to influence, inspire trust and establish & sustain credibility
Previous experience working with units at Fort Liberty desired

Responsibilities

Engage customers daily
Survey for mission gaps and shortfalls
Communicate requirements back to the NGA Program Office routinely
Keep Fort Liberty customers abreast of the latest developments from the NGA Program Office
Facilitate any NGA personnel site visits to the customer they are embedded with
Maintaining the customer relationships at their site