Customer Engagement Engineer (FaST)

KLA • Hillsboro, OR

4d

About The Position

Enable customer success by providing high quality measurements and reducing measurement variability. Use analytical skills to troubleshoot issues based on metrology results. Document results and make presentations on all aspects of products. Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry. Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications. Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers. Conduct new product introduction projects. Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting. Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications. This job may require 20- 30% travelling and potential relocation to a different site.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Responsibilities

• Enable customer success by providing high quality measurements and reducing measurement variability.
• Use analytical skills to troubleshoot issues based on metrology results.
• Document results and make presentations on all aspects of products.
• Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry.
• Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications.
• Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers.
• Conduct new product introduction projects.
• Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting.
• Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.

Benefits

• KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees