Customer Engagement Engineer (FaST)

KLA • Beaverton, OR

6d

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Enable customer success by providing high quality measurements and reducing measurement variability. Use analytical skills to troubleshoot issues based on metrology results. Document results and make presentations on all aspects of products. Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry. Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications. Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers. Conduct new product introduction projects. Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting. Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications. This job may require 20- 30% travelling and potential relocation to a different site.

Requirements

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Responsibilities

• Enable customer success by providing high quality measurements and reducing measurement variability.
• Use analytical skills to troubleshoot issues based on metrology results.
• Document results and make presentations on all aspects of products.
• Develop models for advanced films and optical CD measurements in semiconductor manufacturing and development, primarily using optical spectroscopy including spectroscopic ellipsometry and spectroscopic ellipsometry.
• Assists sales and marketing staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications.
• Work collaboratively with cross-functional organizations including engineering, service, sales and marketing within KLA and with customer engineers.
• Conduct new product introduction projects.
• Provide escalation support to onsite field service engineer; leading and coordinating remote/local troubleshooting.
• Perform experiments to characterize tool/subcomponent performance and develop recipes to model applications.

Benefits

• medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• employee stock purchase program (ESPP)
• student debt assistance
• tuition reimbursement program
• development and career growth opportunities and programs
• financial planning benefits
• wellness benefits including an employee assistance program (EAP)
• paid time off and paid company holidays
• family care and bonding leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees