Customer Engagement Analyst
About The Position
The Customer Engagement Analyst is responsible for providing a comprehensive view of customer sentiment and providing analytical insights into how GMF can continue to enhance the customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer experience. The analyst will be responsible for summarizing this information to a variety of internal clients. This team member participates in business and system-related projects and collaborates with resources from other functional areas as well as external vendors and partners when necessary.
Responsibilities
- reporting
- ad hoc data mining
- analytical functions to support information requests related to customer experience
- summarizing information to a variety of internal clients
- participates in business and system-related projects
- collaborates with resources from other functional areas as well as external vendors and partners when necessary
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What This Job Offers
Education Level
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