Customer Enablement & Training Specialist
About The Position
Trulite is GROWING! We are looking for a Customer Enablement & Training Specialist to support our national customer base. The Customer Training Facilitator is responsible for planning, coordinating, and delivering structured training programs that help customers successfully adopt and use our digital ordering tools, ERP systems, and online resources. This role works closely with internal teams to ensure training is accurate, practical, and aligned with real-world glass and aluminum fabrication workflows. This is a remote position with up to 50% travel to customer locations. The person in this role is a confident, organized, and engaging facilitator who thrives in front of a group. You have a teaching mindset but are comfortable working in a business environment. You can take technical information and explain it in a clear and practical way. You are comfortable working independently, traveling to customer locations, and representing Trulite professionally.
Requirements
- 3+ years of professional training, teaching, facilitation, or instructional experience
- Experience leading structured training sessions for adult learners
- Experience training technical software systems (ERP, portals, SaaS, or operational tools)
- Strong presentation and communication skills
- Ability to simplify complex technical processes
- Strong organizational skills and attention to detail
- Ability to work independently in a remote environment
- Comfortable traveling up to 50% of the time
Nice To Haves
- Experience in glass, aluminum fabrication, building products, or related industry preferred
- Bilingual (English/Spanish) a plus
Responsibilities
- Plan, schedule, and deliver structured training programs for external customers (virtual and onsite)
- Train customers on digital ordering systems, customer portals, ERP workflows, and operational tools
- Develop and maintain training materials including slide decks, lesson plans, user guides, and quick reference materials
- Customize training based on customer size and sophistication
- Measure training effectiveness and customer adoption
- Provide follow-up and reinforcement training as needed
- Maintain documentation of training completion and engagement
- Partner with IT, Operations, Sales, and Product teams to ensure technical accuracy
- Translate complex system functionality into practical instruction
- Support change management initiatives related to digital tools and processes
- Perform other duties as assigned
Benefits
- Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially
- Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HAS, if you choose to participate, is also vested immediately at 100% improving your financial health.
- Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
