Customer Enablement Specialist, Customer Success

Parspec•San Mateo, CA

3d•Hybrid

About The Position

We are seeking a high-energy, customer-obsessed Customer Enablement Specialist to join Parspec as we continue scaling enterprise deployments of our Project Management platform. As customers roll Parspec out across their organizations, high-quality training and enablement are critical to driving adoption, confidence, and long-term success. In this role, you will be on the front lines of customer onboarding. You’ll lead live trainings, run onsite enablement sessions, and support users during critical go-live and hypercare periods. You will work closely with Implementation Leads and Customer Success Managers to deliver a seamless, best-in-class onboarding experience for every customer. This is an ideal role for someone early in their career who loves teaching, thrives in front of an audience, and brings contagious energy into every room. You are a great listener, a fast learner, and a natural problem solver who enjoys helping others master new tools and workflows. You’re equally comfortable leading a room of users onsite as you are creating clear, practical training materials behind the scenes. Frequent travel is a core part of this role, and you should be excited by the opportunity to spend meaningful time with customers as they adopt Parspec across their business.

Requirements

1–3 years of experience in customer-facing roles such as enablement, training, customer success, implementation, or support in a B2B SaaS or technology environment.
Strong presentation and facilitation skills, with confidence leading live trainings for diverse audiences.
Genuine passion for teaching, coaching, and helping others learn new systems and workflows.
Excellent listening skills and the ability to adapt training based on audience needs and feedback.
Strong problem-solving instincts and the ability to think on your feet during live sessions.
Willingness to travel frequently (approximately 30–50%) for onsite customer trainings and go-lives.
Clear written and verbal communication skills with strong attention to detail.
High energy, curiosity, and a growth mindset.

Nice To Haves

Prior experience delivering software training, onboarding programs, or enablement content.
Exposure to project-based workflows, quoting tools, or enterprise software platforms.
Experience working alongside Implementation, Customer Success, or Professional Services teams.
Comfort creating documentation, training guides, or knowledge base content.
Background in construction, building materials, or distribution environments.
Experience in a fast-paced, high-growth SaaS company where processes are still evolving.

Responsibilities

Deliver live customer training sessions during onboarding, rollout, and expansion phases, both onsite and virtually.
Partner closely with Implementation Leads to align training plans with project timelines, milestones, and go-live events.
Collaborate with Customer Success Managers to support adoption, reinforce best practices, and ensure a smooth handoff post-launch.
Lead user enablement during hypercare periods, providing hands-on support and rapid problem resolution.
Translate customer workflows into clear, role-based training sessions for different user personas.
Create and maintain training materials, including slide decks, walkthroughs, videos, and in-app guidance.
Develop and contribute to Parspec’s knowledge base, FAQs, and self-serve documentation.
Gather feedback from training sessions to continuously improve content, delivery, and onboarding approach.
Identify common customer challenges or gaps in understanding and proactively recommend improvements to enablement programs.
Represent the customer voice internally by sharing insights with Product, Implementation, and CS teams.