Customer Enablement Manager
About The Position
As Customer Enablement Manager, you’ll own the creation and execution of enablement programs that help customers adopt HockeyStack, maximize value from the platform, and drive change management across their organizations. Sitting at the intersection of Customer Success and Data Analytics, your mission is to ensure customers not only understand how to use HockeyStack, but also how to leverage it strategically in their GTM motions. You’ll be responsible for scaling customer education through engaging content, a world-class knowledge base, and impactful training for both customers and internal teams. This is a highly visible role that will shape how we drive adoption, retention, and business outcomes as HockeyStack scales worldwide.
Requirements
- Ownership-first mindset — you take initiative, move fast, and figure things out
- Thrive in early-stage, high-urgency environments where speed and impact matter
- Curious, self-aware, and feedback-driven — you bring energy, not ego
- See this role as a defining chapter — not a stepping stone or side quest
- 3–6 years of customer enablement or education experience in high-growth B2B SaaS.
- Strong background with data platforms, analytics, or MarTech/GTM tools.
- GTM or marketing experience with an understanding of how revenue teams operate.
- Proven ability to create educational content (video, decks, written guides) and instructional design expertise.
- Excellent facilitation and communication skills to train both customers and internal stakeholders.
- Highly organized, detail-oriented, and able to manage multiple initiatives in a fast-paced environment.
- A self-starter who thrives in high-growth settings.
Responsibilities
- Create engaging educational content (videos, webinars, decks, knowledge base articles) that helps customers get value from HockeyStack.
- Build, maintain, and scale our external knowledge base to ensure accuracy, accessibility, and strategic alignment with customer needs.
- Partner with Customer Success Managers and Data Analysts to deliver training that combines platform education with actionable GTM insights.
- Lead live training sessions for both customers and internal GTM teams to drive confidence and adoption.
- Design and execute scalable enablement programs that improve retention, adoption, and change management across our customer base.
- Collaborate cross-functionally with Product, Marketing, and Success to support feature
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
51-100 employees
