Customer Enablement Manager

Lambda•California, PA

19d•Hybrid

About The Position

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. Note: This position requires presence in our San Francisco office location 4 days per week; Lambda’s designated work from home day is currently Tuesday. We’re hiring a Customer Enablement Manager to scale how Lambda supports customers after the initial sale. You’ll design and execute programs that improve onboarding, adoption, renewals, and expansion — empowering every customer-facing team to deliver measurable value and consistency throughout the customer journey. This is a hybrid role based in our San Francisco office and reports to the head of GTM Enablement.

Requirements

5+ years of experience in Enablement, Customer Success, or Account Management within SaaS, cloud, or infrastructure environments.
A track record of building programs that improve retention, renewal, or lifecycle performance.
Excellent cross-functional collaboration skills with Success, Solutions, Product, and Marketing.
Strong facilitation and communication skills — able to translate complex information into customer-ready language.
Familiarity with enablement/Customer Success platforms such as Highspot, Notion, Gong, and Vitally.

Nice To Haves

Background in AI/ML, cloud infrastructure, or GPU-based compute.
Understanding of cloud compute, networking, storage, orchestration, and observability concepts.
Experience building post-sale enablement content, customer storytelling frameworks, or lifecycle programs.

Responsibilities

Develop scalable onboarding frameworks that reduce time-to-value and set clear customer success milestones.
Build enablement programs and content for internal teams supporting customers — whether in Customer Success, Technical Solutions, or future post-sales functions.
Define and document Sales-to-Customer handoffs, ensuring a seamless customer experience across GTM.
Create playbooks, QBR templates, and success planning frameworks that improve engagement and retention.
Partner with TPMMs and CS Ops to align enablement materials with new product releases and customer communication cadences.
Build advocacy and storytelling programs that capture customer wins and expand referenceable proof points.
Own the Customer Enablement section of the GTM Notion Hub, maintaining accurate, discoverable documentation for all post-sale teams.
Manage collateral and training resources in Highspot, ensuring customer-facing teams have access to the latest tools and templates.