Customer Education Operations Manager

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are looking for a Customer Education Operations Manager in North America. As Customer Education Operations Manager, you will be responsible for the end-to-end operational planning, execution, and continuous improvement of Customer Education and FlexForce programs. You will partner closely with Customer Education leadership, trainers, field organizations, Finance, and Global Education teams to ensure programs are efficiently planned, delivered, reported, and continuously optimized with a strong customer-focused mindset. You will lead and develop an operations team responsible for training schedules, instructor utilization, training center operations, systems administration, vendor management, reporting, and field coordination—ensuring alignment with business demand, instrument forecasts, and Siemens Healthineers quality and compliance standards.

Requirements

Minimum of five years of experience in the medical device industry required, with experience in the Laboratory Diagnostics industry preferred.
Proven experience in operations management; training operations experience preferred.
Demonstrated people leadership skills, including coaching and mentoring; prior people management experience preferred.
Strong analytical and problem-solving skills with advanced proficiency in Excel (including pivot tables), PowerPoint presentations creation, and proven experience in data-driven storytelling.
Experience working with enterprise systems and navigating complex data environments: Microsoft Forms, Power Bi, dashboards, Training Management Systems (LMS, TRMS), Customer Relationship Management (CRM), sales tools (CPQ, etc.) preferred.
Experience with Artificial Intelligence tools is required.
Excellent written, verbal, and interpersonal communication skills with the ability to collaborate across multiple organizational levels.
Highly organized, detail-oriented, and able to manage multiple priorities independently in a fast-paced environment.
Customer-service mindset with flexibility and continuous improvement orientation.
Bachelor’s degree in Business, Science, or a related field.

Responsibilities

Provide operational leadership for Customer Education and FlexForce across North America by translating annual strategic priorities and sales forecasts into scalable, high-quality training programs through capacity planning, staffing models, and schedule optimization.
Lead, coach, and develop a team of approximately six operational contributors, fostering collaboration and accountability across diverse responsibilities.
Partner cross-functionally with Customer Solutions, Field Service, Sales, Finance, and Global Education to identify operational risks, close gaps, and drive continuous improvement initiatives.
Ensure data integrity, compliance, and business excellence across Customer Education platforms and processes, including Training Management System (TMS), financial and contract data, audits, and adherence to Quality Management System (QMS) requirements.
Oversee training center operations, logistics, and vendor management while delivering accurate operational and financial reporting and insights to support strategic decision-making.
Represent North America Customer Education and FlexForce operations within the global organization and contribute to regional and global education initiatives.