Customer Education Manager

Jobgether

1d • Hybrid

About The Position

We are seeking a highly skilled Customer Education Manager to lead the design, delivery, and management of impactful learning experiences for customers and internal stakeholders. In this role, you will be at the forefront of implementing a new Learning Management System while creating engaging e-learning content that drives adoption and customer success. You will collaborate across teams, balancing creative content development with technical systems administration. This position requires adaptability, strong analytical skills, and a passion for helping customers achieve meaningful outcomes. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and is motivated by driving measurable improvements in customer education and engagement.

Requirements

• 5+ years of experience in Customer Education, Learning and Development, or Sales Operations, with at least 2 years in a SaaS environment.
• Experience managing or implementing an LMS (e.g., Skilljar, Docebo, Intellum, Thought Industries).
• Proficiency with e-learning authoring tools (Articulate Rise/Storyline, Camtasia) and a strong sense of user-centered design.
• Strong analytical skills and ability to work with data to assess learning impact.
• Excellent technical aptitude and ability to troubleshoot software integrations.
• Self-starter with the flexibility to shift between creative content design and administrative tasks.
• Excellent communication, collaboration, and organizational skills.

Responsibilities

• Support the implementation and administration of a new Learning Management System, including testing, user management, and daily operations.
• Develop, maintain, and refresh high-quality e-learning modules, videos, and other training content for customers and internal teams.
• Troubleshoot platform issues and provide technical support to ensure seamless learning experiences.
• Collaborate with cross-functional teams to maintain training libraries, credentialing programs, and multimedia resources.
• Generate reports and retrieve data from the LMS to support leadership insights and decision-making.

Benefits

• Flexible remote work options and hybrid models.
• Competitive base salary and comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage.
• Paid Time Off and paid parental/maternity leave.
• 401(k) retirement plan with employer match, flexible spending accounts, and HSA options.
• Wellness support including mental health counseling and fitness stipends.
• Home office setup bonus and continuing education support.
• Opportunity to participate in company off-sites, team events, and collaborative work culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed