Game Plan - How You'll Drive Impact: Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox Collaborate cross-functionally with Product Success, Product teams, and other stakeholders to ensure educational materials align with product capabilities and customer needs Support continuous improvement by identifying opportunities to enhance the customer education experience and streamline content creation workflows Player Profile - What You Bring to the Team: Natural communicator who can translate technical concepts into clear, customer-friendly language Comfortable learning new platforms and technologies quickly Approach content creation with a journalist's attention to detail and clarity Thrive in collaborative environments, working with subject matter experts to create educational resources Organized and detail-oriented with strong project management skills Excited about the intersection of education, technology, and sports Inside our Locker Room: Teamworks is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle. Our solutions span four key categories: Personnel: Manage the complete roster lifecycle, from recruiting and NIL management to financial operations. Coaching: Transform film and data into game-day readiness. Performance: Optimize athlete health and training with advanced tools for nutrition, strength & conditioning, and holistic performance tracking. Operations: Streamline logistics, communication, compliance, and inventory management to keep teams running efficiently. Intelligence: Leverage data-driven insights to inform decisions and maximize competitive advantage across professional and collegiate sports. At Teamworks, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology.