Customer Due Diligence/Enhanced Due Diligence Specialist

BayFirst National Bank•St. Petersburg, FL

About The Position

BayFirst National Bank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized, friendly manner. Founded in 1999 and headquartered in St. Petersburg, Florida, we are a true community bank with the goal of becoming a one-stop shop and trusted financial resource for the communities that we serve. Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace. The Customer Due Diligence (CDD)/ Enhanced Due Diligence (EDD) Specialist is responsible for conducting comprehensive CDD, EDD, KYC verification, and ongoing high-risk customer reviews while supporting investigative case work, suspicious activity monitoring, and Verafin-driven alert and case investigations. This role plays a critical part in strengthening the Bank’s CDD/KYC controls and documentation standards through strong analysis, disciplined processes, effective Verafin utilization, and robust quality control review activities to ensure alignment with regulatory expectations and timely execution of CDD/EDD, investigative, and monitoring activities.

Requirements

Associate’s Degree or equivalent experience preferred.
A minimum of 5+ years experience in CDD/EDD, KYC, BSA/AML investigations, and financial crimes is required.
Minimum 2-3 years hands on Verafin experience working in Verafin including alert review, case investigation documentation, workflow management, risk rating support, high risk customer monitoring, and dashboard/ report utilization. Experience supporting Verafin tuning, governance and enhancement preferred.
Strong analytical, investigative, and documentation skills.
Excellent written and verbal communication skills.
Strong attention to detail and organizational discipline.
Ability to work independently while managing multiple assignments.
Proficiency with Microsoft Office and investigative research tools.
High professional integrity and confidentiality.
Strong critical-thinking and risk awareness mindset.
Quality-focused, disciplined, and accountability driven.

Responsibilities

Performs initial and ongoing CDD and EDD reviews utilizing Verafin, internal systems, and external data sources to validate identities, business purpose, beneficial ownership, risk ratings, and documentation completeness.
Analyzes customer risk profiles and behavioral indicators to identify higher-risk relationships and escalates appropriately.
Conducts investigative research to verify KYC data, source of funds, business activities, and relevant risk factors.
Ensures CDD/EDD reviews are accurate, well-documented, timely, and risk-based, and aligned with FFIEC guidance and Bank policy.
Conducts Verafin alert reviews and case investigations, performs detailed analysis, documents findings, and escalates appropriately.
Supports SAR decisioning by developing clear investigative summaries, documenting conclusions, and presenting risks to BSA leadership.
Performs triage, monitors workflow queues in Verafin, and ensures timely review completion in accordance with program standards.
Performs quality control review of CDD/EDD files, Verafin case documentation, and KYC records to ensure accuracy, completeness, consistency, and regulatory compliance.
Identifies deficiencies, documentation gaps, or procedural weaknesses and supports corrective actions, remediation efforts, and validation.
Maintains structured logs, records, and case documentation aligned to OCC and FFIEC expectations and Bank requirements.
Supports ongoing monitoring of high-risk customers and Verafin-driven review cycles.
Maintains strong working knowledge of BSA/AML, USA PATRIOT Act, KYC/CDD regulatory expectations, Verafin functionality, and OFAC requirements.
Supports regulatory exams, internal/external audits, and remediation initiatives through documentation preparation and response support.
Provides support for SAR decisioning and CTR process continuity, including documentation and quality review.
Supports departmental initiatives, reporting needs, process enhancements, and program maturity efforts.
Provides excellent internal support, responding professionally and timely to inquiries.
Assists in training team new team members on Verafin alert handling, CDD/EDD/KYC documentation standards, and high-risk monitoring expectations.