Customer Dispatch Coordinator

Lithia & Driveway•Dallas, TX

33d•$40,040 - $60,008

About The Position

Driveway Driveway Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! Location: Dallas, TX Pay: $40,040-$60,008 plus incentive potential Schedule: Tuesday-Saturday availability Position Summary The Sell Dispatch Coordinator is part of the Driveway fulfillment team and will be responsible for fulfillment coordination between customers and fulfillment centers. The position will be responsible for coordinating vehicle pickup scheduling, managing vehicle pickup logistics, and ensuring timely positive equity payments to customers at the time of vehicle pickup. Sell Dispatch Coordinator will collaborate closely with the Field Operations team, Lithia dealerships nationwide, and third-party logistics providers, while proactively delivering results and providing exceptional customer service. The Sell Dispatch Coordinator will demonstrate Lithia & Driveway’s mission and core values with humble confidence and will report directly to the Sell Dispatch Supervisor.

Requirements

Strong attention to detail and excellent Customer service mindset
Excellent communication skills
Time management and organizational skills
Excellent communication and interpersonal skills.
Proficient in digital tools, including CRM systems, Microsoft Office (Excel, Word, PowerPoint)
Understands the complexity of online retail operations
High School Diploma or equivalent required
Humble: lives the mission and values and follows ethical and moral standards
High performance: proactive, fact-based, and results oriented
Smart: maintains knowledge of business and financial acumen to make sound decisions
Charismatic: collaborates and communicates effectively

Responsibilities

Address customer cases as soon as assigned via our CRM
Determine fulfillment type based on customer location and coordinate vehicle pickups accordingly
Schedule vehicle pickups at the earliest possible time considering customer availability, preferences, and fulfillment capacity
Coordinate vehicle pick-up between Driveway customers and field operations teams, including in-market, store-based, hub, and out-of-market (OOM) fulfillment
Track and update load status in TMS and CRM, and update appointment times and statuses in Scheduling, CRM, and TMS programs
Ensure customers are informed and comfortable regarding pickups, payments, and documentation of their vehicle sale (including VPAs, BoS, etc.)