Customer Demand Analyst

Dana Incorporated

About The Position

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving two primary markets – passenger vehicle and commercial truck – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.Job PurposeReports to the Material Customer Analyst Supervisor and collaborates closely with the Scheduling, Production, Shipping. This position is the bridge of communication in between our customer needs and the plant. Responsible for customer communication, EDI-Sales order validation as well as collaborating with material planning and the Master Scheduler to ensure acceptable shipping plans are provided and met to our customer expectations.

Requirements

2+ years related work experience in a in Tier 1 or Tier 2 automotive manufacturing environment.
Thorough knowledge of MRP, inventory control, shipping and receiving.
Ability to represent the company effectively in dealing with customers.
Working knowledge of Microsoft Office
Good communications skills (both oral and written) and good negotiating skills.
Demonstrated experience with widely accepted MRP systems and applications software.
Ability to solve practical problems and deal with a variety of changing situations under stress.
Engage in matters involving high-pressure situations while maintaining professionalism and tact.
Working knowledge of various supply chain strategies including, JIT, Kanban with a thorough understanding of production and inventory control principles.
Ability to create, track and meet schedules at a multi-task level along with project management skills.

Responsibilities

Know and comply with the Safety Regulations of the Company, to prevent accidents, avoid acts and unsafe conditions.
Effectively communicate account needs, new programs, forecasts and strategies with all levels of management.
Responsible for applying a systematic problem-solving approach when transactions fail.
Accomplish KPI’S target and create action plans for the ones that are not in target.
Attend escalations property and get them to the correct level with sales team to avoid any affectation.
Create actions plans to keep on time delivery values on target (min/max).
Create and update reports to track material demand analyst targets and opportunities.
Support communication flow between different departments.
Ensure that the systems are being used correctly. (One network, Oracle , IBM)
Maintain sales orders clean daily.
Daily revision of get paid problems.
Maintains courteous, impartial, and objective dealing with customers.
Follows environmental and safety regulations and acts in compliance with US laws
Complies with safety and corporate guidelines on business ethics.