Customer Delivery Project Manager

acre security

2d • Remote

About The Position

Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your contributions drive real impact? If so, Acre Security is the place for you. Join us in making the world a safer place — one innovation at a time.

About Acre
At Acre, we're not just building security solutions — we’re empowering security professionals to adapt and thrive in a rapidly changing world. Since our inception in 2012, Acre has been at the forefront of innovation in access control, visitor management, and intrusion software. Our solutions are trusted by organizations in over 25 countries, delivering smarter, more adaptable, and easier-to-use security technologies that protect what matters most.

Your Impact
We’re looking for a talented Customer Delivery Project Manager to join our Professional Services team. In this role, you will:
Lead Customer Delivery Projects – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
Drive Customer Satisfaction – Own the successful end-to-end delivery of identity and access management solutions from planning through handover.
Enable Scalable Growth – Establish consistent delivery practices that reduce risk, improve predictability, and support business growth.

Requirements

• Project delivery experience– Prior experience in project coordination, project management, or customer delivery roles within technology-driven environments.
• Technical aptitude – Exposure to SaaS products and/or technology-led solutions, with strong technical aptitude and interest in understanding product and service offerings.
• Customer-focused mindset– Experience supporting or managing customer relationships throughout the project lifecycle.
• Strong communication skills – Strong interpersonal, written, and verbal communication skills for engaging customers and cross-functional teams.
• Collaborative approach – A team-oriented mindset with a willingness to learn and contribute across disciplines.
• Education & certifications – Degree in Business, computer science , or related field (or equivalent experience); formal project management certification (PMP, PRINCE2, or similar) desirable.

Responsibilities

• Manage end-end delivery – Plan, coordinate, and execute customer projects including configuration, testing, training, and system handover.
• Develop Project Plans – Define scope, milestones, timelines, and resource requirements while managing dependencies and risks.
• Coordinate with cross-functional teams – Align software, technical, sales, and presales teams to ensure smooth and timely delivery.
• Manage change and risk – Proactively handle scope changes, delivery risks, and issue resolution throughout the project lifecycle.
• Maintain Documentation – Prepare and manage project documentation, implementation plans, and customer handover materials.

Benefits

• Be part of a disruptor – Help move security forward with a company that challenges the status quo and redefines industry standards.
• Learn from industry leaders – Work alongside experts and innovators driving real change in security technology.
• Drive meaningful impact – Your work will directly contribute to pioneering security technologies that protect businesses and communities worldwide.
• Advance your career – Access professional development opportunities, including training programs, mentorship, and industry events.
• Enjoy competitive rewards – We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program that reflects your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees