Customer Delivery Director - Operations

Careers Signant Health

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About The Position

At Signant Health, we help bring life-changing treatments to patients faster. We are a global evidence generation company supporting clinical trials through smart technology, scientific expertise, and hands-on operational support — because better data leads to better healthcare decisions. Our teams work at the intersection of science, technology, and patient experience, delivering digital solutions that make clinical trials more efficient, accurate, and accessible worldwide. Trusted by leading pharmaceutical companies and CROs, our platforms and services support studies in more than 90 countries and have contributed to hundreds of new drug approvals. If you are motivated by meaningful work, global impact, and innovation in clinical research and digital health, you will find purpose — and opportunity — at Signant Health.
About the Role
The Customer Delivery Director (CDD) is a senior delivery leadership role within Customer Delivery Operations, responsible for driving exceptional delivery outcomes and customer satisfaction across a portfolio of strategic customers and clinical studies.
In this role, you will partner closely with customers, project teams, and internal stakeholders to ensure contracted services are delivered on time, within scope, and aligned with Signant Health’s quality and operational standards. The CDD operates with a high degree of autonomy in a fast-paced, matrixed environment and plays a key role in strengthening delivery consistency, scalability, and continuous improvement across globally distributed teams.
As a people leader, the CDD is accountable for building high-performing teams, fostering a values-driven culture, and supporting the ongoing evolution of Customer Delivery Operations.

Requirements

• Bachelor’s degree in Life Sciences, Business, Information Technology, or equivalent relevant experience
• Extensive experience in delivery leadership and customer-facing operational roles within life sciences, biotech, CRO, or clinical technology environments
• Proven ability to manage complex customer portfolios and lead large, distributed teams
• Strong understanding of operational delivery models, financial performance, and resource management
• Demonstrated success building trusted, long-term customer relationships
• Exceptional leadership, communication, and stakeholder management skills

Nice To Haves

• Experience working in a global, matrixed organization
• Strong change leadership skills with a track record of driving continuous improvement
• Ability to work flexibly across time zones, with primary coverage aligned to U.S. Pacific Time
• Strong executive-level presentation, negotiation, and communication skills

Responsibilities

• Own delivery success and customer satisfaction across a defined portfolio of strategic customers and studies
• Partner with customers and internal stakeholders to ensure delivery commitments are met on time, within scope, and within budget
• Provide senior delivery leadership across complex, multi-study programs in a regulated clinical research environment
• Lead, mentor, and develop geographically dispersed delivery teams, promoting accountability, engagement, and performance
• Drive operational excellence through consistent delivery models, resource optimization, and financial performance oversight
• Proactively identify risks, challenges, and improvement opportunities, making informed decisions to drive positive outcomes
• Collaborate cross-functionally to support scalability, efficiency, and continuous improvement initiatives
• Act as a trusted advisor to customers, building strong, long-term relationships through credibility, transparency, and results

Benefits

• At Signant Health, your work has real impact. Everything we build, support, and deliver helps advance clinical research and bring new treatments to patients faster — improving lives around the world. Our teams combine science, technology, and operational expertise to solve complex clinical trial challenges, and every role contributes to that mission. We offer a collaborative, global environment where you can grow your career while working alongside experts across clinical, technology, data, and operations, with opportunities to learn, take ownership, and drive meaningful innovation — not just maintain the status quo. If you are looking for purpose-driven work, smart colleagues, and the opportunity to help shape the future of clinical research and digital health, Signant Health is the place to do it.

What This Job Offers

• Job Type: Full-time
• Career Level: Director