Director, Delivery & Operations - Life Sciences
About The Position
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there. For more information, visit arcadia.io . Why this role is important to Arcadia The Director of Delivery & Operations, Life Sciences is a hands-on execution leader responsible for both building the Life Sciences operating model and personally driving the delivery of complex, high-value client and partner engagements . This role sits at the center of the Life Sciences business, owning end-to-end delivery across real-world data licensing, analytics and evidence generation, precision medicine programs, and innovative partner projects . The Director works horizontally across analytics, engineering, product, finance, legal, and commercial teams and serves as a primary client-facing delivery leader with strong life sciences domain fluency. This is not a strategy-only or oversight role. The Director is directly accountable for getting work done —structuring delivery, solving problems in real time, and ensuring Arcadia delivers for life sciences customers with speed, quality, and credibility. What Success Looks Like In 3 months - Direct ownership of active Life Sciences deliveries, serving as the primary execution lead on priority engagements - Strong working relationships across analytics, engineering, product, finance, legal, and commercial teams, with clear ownership and escalation paths - A documented current-state view of Life Sciences delivery, including active commitments, risks, bottlenecks, and dependencies - Core delivery processes and artifacts in place (delivery plans, weekly reviews, escalation mechanisms) - Credibility established with clients as a hands-on, LS-fluent delivery leader - Initial translation of delivery and client insights back into Arcadia teams to address the most critical execution gaps In 6 months - A built, documented, and operating Life Sciences delivery model supporting multiple concurrent engagements - Standardized (but pragmatic) delivery processes across commercial handoff, execution, and client communication - Consistent, high-quality delivery across data licensing, analytics, and precision medicine programs - Reduced recurring delivery friction related to data readiness, quality, rights, infrastructure, or resourcing - Clear feedback loops translating Life Sciences needs and client feedback into product, data, and technical roadmap improvements - Delivery performance actively supporting renewals and expansion opportunities In 12 months - Life Sciences delivery recognized as a reliable, scalable, and differentiated capability at Arcadia - Ability to support larger deal sizes and more complex engagements with predictability and confidence - A durable, documented operating foundation that enables execution excellence and continuous improvement - Life Sciences requirements consistently informing product strategy, data investments, and platform priorities - Measurable commercial impact through strong client satisfaction, retention, and expansion - Recognition internally as the owner of Life Sciences execution excellence and externally as a trusted LS delivery partner
Requirements
- 10–15+ years in delivery, operations, or program leadership roles with direct accountability for execution
- Experience delivering complex data, analytics, or evidence programs in life sciences, including: RWE / HEOR / market access analytics Life sciences data platforms or marketplaces Precision medicine or analytics-driven healthcare services
- Demonstrated success operating in ambiguous, high-growth environments where processes are still being built
- Strong working knowledge of: Real-world data (claims, EHR, linked datasets) Life sciences data licensing and usage models Analytics and evidence-generation workflows
- Comfortable working directly with engineers and analysts while serving as a credible LS-facing leader
- Track record of partnering with commercial teams to drive expansion and long-term account growth
Nice To Haves
- Deep life sciences and healthcare data fluency, with hands-on experience delivering real-world data, analytics, or evidence-generation programs and navigating data quality, governance, and licensing considerations
- Proven execution leadership in complex, cross-functional environments, with a track record of owning outcomes end-to-end, solving problems in ambiguity, and unblocking teams across engineering, analytics, product, legal, and commercial partners
- Strong business and client impact orientation, including the ability to influence stakeholders, translate delivery insights into scalable operating improvements, and support client retention, expansion, and long-term growth
Responsibilities
- OWN END-TO-END DELIVERY OF LIFE SCIENCES ENGAGEMENTS
- BUILD AND RUN THE LIFE SCIENCES OPERATING MODEL
- APPLY LIFE SCIENCES FLUENCY TO ANTICIPATE CLIENT NEEDS
- LEAD CROSS-FUNCTIONAL EXECUTION
- SERVE AS SENIOR DELIVERY LEAD FOR CLIENTS AND PARTNERS
- DRIVE OPERATIONAL AND FINANCIAL DISCIPLINES
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
