Customer/Dealer Services Specialist

Regal Holdings • Fort Worth, TX

18d

About The Position

Since 1946 Saladmaster has been changing lives one healthy meal at a time. With over 400 authorized dealers in over 40 countries, using the “Science of Saladmaster” we are helping to change people’s lives with our products and business opportunity. We believe the kitchen (and the family table) make up the hub of the home, and that is where everyone belongs. We are all working together to: Grow our dealer network for people that are passionate about changing lives and making a difference in society Supporting entrepreneurial minded businesspeople who are driven to grow and succeed with a proven business model called the Success Program Build teams than coaching and mentoring them to grow Use the Science of Saladmaster to connect with people passionate about healthy home cooking Better understand and serve the home cooking needs of communities in which we live and work You will love it here if you believe in the following: Family Excellence Integrity Passion Empowerment If this sounds like the company for you, your seat at our Saladmaster family table awaits. Your seat at the table: Customer/Dealer Support Specialist You will love this seat if you get, want, and have the capacity to: Respond to Dealer Inquiries o Provides a positive customer experience with each interaction. o Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders. Capture Warranty Data o Enters customer orders for product and replacement parts and accessories. o Enters customer orders for returned merchandise and authorizes refunds, as necessary. Resolve Shipping & Order Status Issues o Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges.

Requirements

• High School graduate
• 2-5 years customer service experience
• Detail orientated
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook).
• Comfortable using computers and learning new software.
• Tech-savvy, adaptable, and able to pick up new tools with minimal guidance

Nice To Haves

• Servicing B2B dealer experience preferred
• Warranty experience preferred
• Experience with Zendesk, Zoom, and Teams is a plus, but not required, we value quick learners.

Responsibilities

• Respond to Dealer Inquiries
• Provides a positive customer experience with each interaction.
• Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders.
• Capture Warranty Data
• Enters customer orders for product and replacement parts and accessories.
• Enters customer orders for returned merchandise and authorizes refunds, as necessary.
• Resolve Shipping & Order Status Issues
• Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED