CUSTOMER DATABASE DIRECTOR

Balance of Nature•St. George, UT

1d•$55,000 - $65,000•Onsite

About The Position

Are you a visionary leader who views data not just as numbers, but as the heartbeat of a growing organization? Balance of Nature is seeking a Customer Database Director to bridge the gap between complex data collection and actionable business growth. This position will serve as a strategic partner to our Senior Executives, fostering a high-performance culture where data integrity and team development flourish. You will be responsible for the lifecycle of our customer data—from innovative collection methods to high-level reporting—while mentoring a team to reach their full leadership potential.

Requirements

Education: High school diploma required; advanced degree in data science, business, or related field is a plus
Data Visionary: You know how to transform raw data into organizational value. Create and collect data from surveys to help better understand our customers and database
Advanced Leadership: A partner to the business who handles high-pressure situations with a calm, rational, and data-driven approach
Expert Communicator: Capable of teaching the "value of data" to both technical and non-technical audiences
Detail-Oriented Architect: Highly organized with an obsession for efficiency and accurate record-keeping
Professional Integrity: Trustworthy and reliable
Self-Motivated Learner: A commitment to staying current with data laws, governance, and emerging technologies
Experience: Proven track record in data management, business intelligence, or CRM leadership
Technical Proficiency: Expert knowledge of Google Workspace

Nice To Haves

Intermediate-level experience with Shopify Analytics
Proven experience with Tableau for data visualization
Familiarity with Klaviyo for email and SMS marketing
Familiarity and experience with tracking data and metrics in Google Analytics.
Experience with Recharge for ecommerce subscriptions

Responsibilities

Strategic Alignment: Partner with Senior Executives to align data collection initiatives with company-wide growth goals.
Team Leadership & Mentorship: Manage a high-performing data team. Train Section Managers and Team Leads to detect strengths and weaknesses within their squads, ensuring a pipeline for future leadership.
Data Governance & Integrity: Oversee the collection and maintenance of the customer database to ensure maximum accuracy and viability.
Operational Efficiency: Evaluate existing business systems to find innovative ways to streamline operations and enhance data collection.
Reporting & Presentation: Develop sophisticated reports and presentations for the VP and Executive team, providing clear insights into department goals and quotas.