Customer Data Management Associate II

College of American Pathologists•Northfield, IL

21h•$24 - $30

About The Position

The CDM Associate, is responsible for: Performing basic order entry and data maintenance duties, which include: processing orders, results, and member/customer demographic changes. Managing common orders/requests to successful resolution, considering multiple system interactions. Following specific guidelines and processes, working under general supervision to perform the functions of the job.

Requirements

Strong grammar and spelling aptitude.
Highly organized with strong attention to detail.
Able to work in a team environment.
Able to meet multiple deadlines in a high-volume production environment.
Able to analyze and solve problems, including the ability to apply business knowledge appropriately across multiple systems.
Solid keyboarding skills.
Technical aptitude and service orientation with good phone/communication skills.
Strong working knowledge of personal computer and Microsoft applications necessary.
Previous experience in order processing or remittance type positions.

Nice To Haves

College preferred.
Experience with data capture, scanning, and imaging techniques preferred.
Experience with Oracle and database applications preferred.

Responsibilities

Provide order processing, data maintenance, and verify services, such that clean and error free data is loaded, agreed upon turnaround (TAT) time is maintained, and goals are achieved.
Process domestic orders including cancel/adds.
Create CAP Fee estimates.
Process LAP documents via data entry (ISRs, Responses, complaints, Post Inspection Critiques, Team Leader Evaluations and Team Member Evaluations).
Process Result forms.
Update CAP Today addresses.
Process returned mail – correcting addresses in appropriate systems and resending documents as necessary.
Tracking of PT products, publications etc. when requested.
Work on Salesforce cases.
Proactively seek out all sources of input associated with an assigned task.
Work with other departments to ensure the most appropriate and timely response to customer account changes and assure continuity of CAP programs.
Assist with predefined quality projects such as data remediation.
Perform functions within standard guidelines, such that department productivity and accuracy exceeds expectations.
Offer support to other CDM staff to meet deadlines or overcome staff shortages.
Other duties as assigned.