Customer Data Management Associate II

College of American Pathologists•Northfield, IL

2d•$24 - $30

About The Position

As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide. Our Culture CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP for more details Associate, Customer Data Management (CDM) Brief Description The CDM Associate, is responsible for: Performing basic order entry and data maintenance duties, which include: processing orders, results, and member/customer demographic changes. Managing common orders/requests to successful resolution, considering multiple system interactions. Following specific guidelines and processes, working under general supervision to perform the functions of the job.

Requirements

Strong grammar and spelling aptitude.
Highly organized with strong attention to detail.
Able to work in a team environment.
Able to meet multiple deadlines in a high-volume production environment.
Able to analyze and solve problems, including the ability to apply business knowledge appropriately across multiple systems.
Solid keyboarding skills.
Technical aptitude and service orientation with good phone/communication skills.
Strong working knowledge of personal computer and Microsoft applications necessary.
College preferred.
Previous experience in order processing or remittance type positions.

Nice To Haves

Experience with data capture, scanning, and imaging techniques preferred.
Experience with Oracle and database applications preferred.

Responsibilities

Provide order processing, data maintenance, and verify services, such that clean and error free data is loaded, agreed upon turnaround (TAT) time is maintained, and goals are achieved.
Process domestic orders including cancel/adds.
Create CAP Fee estimates.
Process LAP documents via data entry (ISRs, Responses, complaints, Post Inspection Critiques, Team Leader Evaluations and Team Member Evaluations).
Process Result forms.
Update CAP Today addresses.
Process returned mail – correcting addresses in appropriate systems and resending documents as necessary.
Tracking of PT products, publications etc. when requested.
Work on Salesforce cases.
Proactively seek out all sources of input associated with an assigned task.
Work with other departments to ensure the most appropriate and timely response to customer account changes and assure continuity of CAP programs.
Assist with predefined quality projects such as data remediation.
Perform functions within standard guidelines, such that department productivity and accuracy exceeds expectations.
Offer support to other CDM staff to meet deadlines or overcome staff shortages.
Other duties as assigned.