Customer Conversion Advisor

Don Hattan Chevrolet•Park City, KS

19h•$16 - $18•Onsite

About The Position

Don Hattan Chevrolet is seeking a Customer Conversion Specialist to help strengthen relationships with our existing service customers and assist them when they are ready to sell or trade their vehicles. This is a relationship-focused role that combines customer service, outreach, and coordination with our sales team. This position is ideal for someone who enjoys working with people both in person and over the phone, building trust, and helping customers explore their options without the pressure of closing sales themselves.

Requirements

Prior Experience in customer service - hospitality, retail, network marketing, account management, or call center experience
Friendly, professional, and confident communication skills
Strong people skills and ability to build trust quickly
Experience speaking with customers in person and over the phone
Positive, goal-oriented mindset
Organized and detail-oriented
Self-motivated and reliable

Nice To Haves

Experience in BDC, business development, or automotive service is a plus but is not required

Responsibilities

Build relationships with customers visiting our service department
Speak with customers in person and by phone to understand their needs and future vehicle plans
Identify opportunities where customers may benefit from selling or trading their current vehicle
Educate customers on their options, the value of their vehicle, and the benefits of working with our dealership
Schedule appointments for customers to meet with our Sales Consultants
Follow up with customers to maintain relationships and provide excellent service
Maintain accurate notes and activity records in our CRM system
Work closely with the service and sales teams to ensure a seamless customer experience