Customer Contact Center Representative

Seacoast Bank Careers • The Villages, FL

17h • Onsite

About The Position

Are you a people person with a passion for helping others? Citizens First Bank is seeking a dynamic and compassionate individual to join our customer contact center team as a full-time Customer Contact Center Representative. As a Customer Contact Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support.

Requirements

• High school diploma or equivalent required
• One year in a customer service/retail environment
• Must be able to attend work regularly and on time and perform position requirements with little supervision
• Must have the ability to assist customers in a professional, positive manner
• Ability to communicate effectively
• Ability to be flexible by being able to adjust adeptly to changing priorities
• Ability to function as a member of a team including participating in team activities and displaying positive behavior
• Must have computer skills including working knowledge of Microsoft Office (Outlook, Word and Excel), proficient in keyboarding and use of a calculator and possess good general math and letter composition skills.
• Must be able to work flexible hours.

Nice To Haves

• Two years CSR experience in banking or related environment.
• Completed CFT courses in consumer and mortgage lending

Responsibilities

• Build relationships: Connect with customers on a personal level, understanding their needs and offering tailored solutions.
• Solve problems: Efficiently resolve customer inquiries and issues, ensuring a positive and seamless experience.
• Promote products: Educate customers about our diverse range of financial products and services, helping them achieve their financial goals.
• Embrace technology: Utilize our state-of-the-art systems to provide quick and accurate assistance.

Benefits

• Citizen’s First Bank offers an exceptional benefits package for full-time employees including medical dental, vision, short and long-term disability insurance options, 401K, and generous vacation allowance.
• All employees enjoy an annual calendar recognizing ten federal holidays which may be paid, a high-end hospitality environment with a strong promote-from- within culture, and the satisfaction that comes from serving the community and relationship building.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED