Customer Contact Center Representative (Vansant, Hourly)
About The Position
Are you looking for meaningful, people-centered work where every call you take makes a real difference? Join the Virginia Employment Commission as a Customer Contact Center Representative, and help us support individuals and families across the Commonwealth during critical moments of career transition. In this fast-moving, dynamic environment, you’ll guide callers through the unemployment insurance process, provide clear and empathetic assistance, and use a variety of automated systems to ensure claims are accurate and timely. Your work helps people access vital income support when they need it most. This role is ideal for problem-solvers, strong communicators, and those who take pride in delivering excellent customer service. With continuous training, a supportive team environment, and opportunities to advance and learn the full UI claims process, you’ll build skills that can grow your career in public service. If you thrive in a structured, fast-paced setting and want to play a vital role in helping the VEC "lift up Virginia, one unemployed worker at a time", we encourage you to apply!
Requirements
- Basic knowledge of claims processing procedures and practices related to unemployment insurance (UI) benefits eligibility and job services.
- Basic knowledge of client interviewing principles and practices.
- Basic knowledge of office operations and telephone etiquette.
- Strong skills in: – Oral and written communication – Interpersonal interaction – Organization and time management – Computer use (data entry, word processing software, and Internet navigation) – Customer service
- And the ability to: – Work independently and as part of a team – Respond effectively to inquiries from the public and staff – Work well with diverse populations – Resolve problems professionally – Talk, type, and listen at the same time – Collect and enter data accurately into automated systems – Interpret, apply, and explain agency program standards and procedures – Sit for long periods while responding to calls – Perform effectively in a tightly scheduled, fast-paced call center environment
- This position is located within the Customer Contact Center in Vansant, VA. This is not a remote-work position.
- This is a continuous recruitment used to fill multiple positions. While the posting will remain open until all vacancies are filled, interested applicants are strongly encouraged to apply early for priority consideration. Once all positions have been filled, the recruitment may close at any time without prior notice.
- NOTE: This is an hourly, wage, non-exempt position without state benefits, and is limited to approximately 20 – 29 hours per week not to exceed 1,500 hours in a 365-day period (May 1 – April 30). Hours for this position will vary depending upon workload and business need. Additionally, during an initial training period of up to 8 weeks, you will be required to work a 40 hr/week schedule, and then periodically throughout the year depending upon fluctuating business needs and volume.
Nice To Haves
- Knowledge of the UI claims process and experience working in a call center environment, providing customer service, conducting interviews, and/or processing claims.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
