Customer Concierge Lead

DOCO • Sacramento, CA

1d

About The Position

We are looking for a highly motivated and experienced Customer Concierge Lead for our salon. Your focus will be on providing an excellent customer experience to all of our guests, selling memberships (which save our guests so much money!) and cultivating a positive work environment. You will be highly focused on membership sales, retail sales, calling leads, following up with recent guests for feedback/ rebooking and keeping our schedule optimized. If you have a P.A.S.S.I.O.N for sales and providing outstanding Customer Service, we would love to hear from you!

Requirements

• 1+ years customer service or retail sales experience
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Ability to work some weekends and some evenings

Nice To Haves

• Experience with MindBody Software is a plus!

Responsibilities

• Increase membership sales and retail sales
• Greet visitors and provide an excellent customer experience
• Book appointments in person or by phone
• Social Media account maintenance and updates
• Contribute to group operations, such as inventory maintenance
• Maintain a clean and inviting environment

Benefits

• Industry-leading compensation - Hourly wage + Sales Commission
• Extensive training and support
• Excellent growth opportunities
• Free Eyelash Extensions and generous discounts on retail
• A team that cares for and supports, one another

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees