Customer Complaint Coordinator

TTM Technologies•Forest Grove, OR

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com We’re always looking for talented individuals to join our team. Whether you’re an experienced manufacturing professional or just starting your career – TTM offers a supportive workplace where all skillsets can thrive. Under limited supervision, prepares and maintains inspection / returned merchandise authorization reports and records. Requires the ability to interpret quality control specifications. Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Requirements

High level of interpersonal and good communication skills.
Reads, writes and understands English language.
Ability to interpret blueprints.
Computer skills: Strong working knowledge of Microsoft Access, Excel, Word and Outlook.
Ability to work up to 10 hours a day and weekends as needed based on business demands.
Willingness and ability to work in a team environment, assist other departments when workloads demand it and effectively work with all levels of the organization.
Ability to sit and stand for long periods of time.
Ability to lift and maneuver 1-25lbs.
Regular attendance is an essential job function for this position.
High School diploma or equivalent.
1 Year of manufacturing experience
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

Nice To Haves

Working knowledge of IPC-A-600 preferred.

Responsibilities

Receive RMA (returned merchandise) product in and document customer rejection/complaint on RMA Traveler.
Maintain detailed paperwork/traceability records for each unit returned, including the proper storage of these records.
Assure product is reworked and re-inspected maintaining the highest quality standards required when rework is possible.
Work with Quality Engineers on TTM responsible escapes to drive corrective and preventive actions on TTM workmanship returns.
Provide initial disposition on cause and responsibility of any TTM or supplier escapes.
Complete and file all necessary paperwork accurately and efficiently.
All other assigned duties as required within the Quality organization.

Benefits

Career Development: We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their skills and build their career with us up to 3 times a year by applying to the OAP program. TTM promoted 68% of applicants in the program’s first year!
Competitive Compensation: We offer a competitive package that reflects your skills and experience along with annual compensation reviews to ensure your growth is aligned with your performance and market trends.
Comprehensive Benefits and PTO: Including health, dental, and vision insurance to keep you at your best. Enjoy 10 paid holidays and 3 weeks of paid time off annually to recharge.
TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays.
Benefits are available 1st of the month following date of hire.

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