Customer Complaint Analyst

Corebridge Financial • Amarillo, TX

20h

About The Position

As a Customer Solutions Unit Complaint Analyst, you will be responsible for facilitation with all product lines and Business Units, research on internal administrative systems and responding to regulatory, executive and consumer complaints. Additionally, you are capable of driving continual improvement and impacting a productive work environment.

Requirements

• 5+ years of experience within a compliance and/or insurance operations-related function in a corporate environment preferred.
• Bachelor’s degree and/or three years of similar work experience are preferred.
• Knowledge of insurance, retirement industry products and Corebridge Financial systems a plus
• Excellent communication skills, both verbal and written. Must be able to display strong professional letter writing and email etiquette when communicating internally and externally.
• Flexible and able to quickly change direction as volume or team needs require.
• Adaptable and willing to learn and/or engage in different roles throughout the department to help meet department demands and enhance your overall business acumen.
• Background in handling challenging and escalating circumstances.
• Must have excellent customer service orientation and ability to maintain a high level of customer service within a fast paced, deadline driven environment
• Utilization of strong time management skills.
• Comfortable with ambiguity and managing within a self-directed environment
• Ability to work remotely while maintaining accuracy and efficiency on designated projects and case assignments
• Extraordinary attention to detail, accuracy, timeliness and quality.

Responsibilities

• Deliver outstanding customer service in a dynamic environment.
• Advocate for consumers by utilizing investigative and analytical skills to assist with complex issues which have escalated to formal complaints.
• Research and resolve a broad range of consumer grievances and regulatory agencies inquiries effectively with varying levels of management across AIG.
• Communicate strong verbal and written communication skills in response to consumer and regulatory agencies by email, phone and written methods.
• Be a self-starter and work with minimal supervision.
• Thrive in a fast paced and changing environment.
• Other duties as assigned.

Benefits

• Our Career Progression program and advancement opportunities that provide opportunities for compensation adjustments throughout the year.
• A generous benefits plan including medical, dental, vision, FSA, 401(k) matching, Paid Time Off days plus holidays.
• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees