Customer Communications Assistant I
About The Position
This role sits at the center of the Companies’ regulatory complaint process, ensuring concerns from consumers and regulators are accurately captured, coordinated, and addressed on deadline. Records, triages, routes, and tracks complaints using a case management system; assembles and organizes response materials; and monitors follow‑ups to ensure timely completion in a deadline‑driven regulatory environment. Reconciles complaint information, performs trend and root‑cause analysis to identify improvement opportunities, and supports complaint reporting and planning activities. Success in this role requires strong judgment, attention to detail, clear communication, and the ability to manage competing deadlines.
Requirements
- Exceptional attention to detail required to ensure accuracy.
- Superior communication skills, particularly the ability to listen, understand, and proactively identify measures for complaint and inquiry resolution.
- Excellent telephone etiquette and ability to make routine decisions.
- Ability to follow and retain instructions, work with limited supervision, and maintain a harmonious attitude.
- Highly developed organizational and management skills and ability to work and make decisions independently.
- Proficiency with external programs, to include O365 (including Excel), Adobe Pro, and other computer programs.
- Proficiency with internal programs for all operational departments, to include Underwriting, Claims, and Marketing.
- Ability to travel as needed.
- Typically requires minimum of two years of corporate knowledge or related administrative experience.
- Excellent and accurate typing and math skills.
- Ability to perform essential functions of the job, with or without a reasonable accommodation
Responsibilities
- Records, triages, routes, and tracks complaints using a case management system
- Assembles and organizes response materials
- Monitors follow‑ups to ensure timely completion in a deadline‑driven regulatory environment
- Reconciles complaint information
- Performs trend and root‑cause analysis to identify improvement opportunities
- Supports complaint reporting and planning activities
- Responsible for making the Director aware of issues which may result in consumer problems and complaints.
Benefits
- Health, Dental, Voluntary Vision and Prescription Drug Insurance
- Savings and Profit Sharing
- 401(k)
- Paid Time Off for Sick and Personal Leave, Vacation and Holidays
- Vitality Wellness Program
- "Dress for Your Day" Dress Code
- Flexible Scheduling
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
