d) (Köln, DE, 50672)

Barry Callebaut AG•Cologne, MN

31d

About The Position

We are looking for a professional with customer facing experience, responsible for driving continuous Supply Chain process improvement & Customer Service Excellence (incl. supply & demand mgmt), through peer-to-peer collaboration with all stakeholders, both within BC and strategic account(s). You will be responsible for securing the availability & proximity of chocolate & cocoa to assigned accounts / sites and fulfilling a linkage role in the communication between both BC & said strategic account(s.) Increase visibility throughout the end-to-end supply chain, including monitoring & increasing service levels for the specific country cluster. You will act as a link between both BC & strategic account(s) driving the customer service operations and deliverables in close conjunction with Global Business Services. (GBS)

Requirements

Degree or equivalent in a logistics/planning/customer facing discipline.
5+ years' experience of working within a customer facing environment (within Supply Chain.)
Excellent working knowledge of Excel, SAP and related planning tools (APO, SAP, BW) OMP experience preferred but not essential.
Intermediate / advanced excel / google sheets.
Excellent working knowledge of SAP Production.
Working knowledge of MS applications such as PowerPoint & Word.
Proficient in English & German.

Responsibilities

Act as the single point of contact between BC and strategic account(s), representing both voices in planning and decision-making processes.
Set up and implement an interaction model and supply-related contractual agreements.
Forge close internal (BC) and external (customer) relationships to ensure alignment and service excellence.
Define, align, and implement service level KPIs across both organizations.
Hold regular service review meetings to monitor performance and ensure SLA compliance.
Drive continuous improvement based on KPI insights.
Receive, review, and challenge demand plans to improve forecast accuracy.
Coordinate with BC CSD and Central Planning to create and implement robust supply plans, including contingency strategies.
Validate short-term forecasts vs. actual orders (including launches, promotions, seasonality).
Inform customers about inventory strategies and align on finished goods inventory levels.
Collaborate with Customer Service Operations Lead and CSC Manager to optimize service and forecast performance.
Coordinate with local BC Production and Planning teams to ensure supply continuity.
Set up and lead regular demand & supply meetings with strategic accounts.
Promote and implement best practices across both organizations (e.g. EDI, VMI).
Improve end-to-end supply chain collaboration and processes (e.g. planning cycles, delivery frequencies).
Review and enhance ways of working between BC and strategic accounts for greater efficiency and alignment.