Customer Center Sales Associate A

Suntory•Cary, NC

20h•Onsite

About The Position

Unbottle YOUR Potential at Pepsi Bottling Ventures! At Pepsi, we spread home-grown joy, in our special Pepsi Bottling Ventures way! Pepsi Bottling Ventures is the nation’s largest private bottler and distributor of Pepsi beverages. Pepsi Bottling Ventures is based in NC, SC, MD, & DE. Pepsi Bottling Ventures is seeking a Customer Center Sales Associate A to join our team! We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond. We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally. We bring you the beverages you love. We bring PepsiCo’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy. We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. The purpose of the Customer Center Associate A is to answer inbound call volume from customers calling to discuss general account service issues, equipment repair needs, using suggestive sales skills while placing orders for Food Service Customers.

Requirements

High school diploma required.
Five (5) years of experience in customer service or sales required.
Must have superior verbal and written communication skills to effectively communicate with customers and business partners.
Must have an enthusiastic, positive attitude and possess the ability to communicate and interact in a professional manner.
Must be able to utilize customer service skills and critical thinking skills to assess customer needs based on verbal and nonverbal clues and match products/benefits to those needs.
Must be able to exhibit superior telephone skills.
Good judgment and the ability to prioritize customer’s needs.
Must be able to work hours necessary to complete assigned tasks.

Nice To Haves

Associate’s Degree preferred.
Six (6) years of experience preferred.

Responsibilities

Records customer product orders accurately.
Educates customers on new products offered.
Matches product benefits with customer needs.
Identifies and handles customer inquiries.
Applies customer service best practices to resolve customer issues regarding order execution, delivery execution, requests for new equipment placements through the entry of service requests.
Dispatches equipment repair requests to the proper PBV channel.
Logs repair calls in SAP.
Applies customer service best practices to resolve customer issues regarding equipment repair requests, scheduling issues, and repeat problems with equipment.
Performs other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with a company match
Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option