Customer Care Workforce Administration Summer Internship

Regal Rexnord • Milwaukee, WI

4d • Onsite

About The Position

SCOPE OF ROLE The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 10-week paid internship at our Headquarters in Milwaukee starting June 2026. The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging, hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions.

Requirements

• Currently enrolled in a Bachelor’s degree program with a Business Administration, Marketing or related major
• GPA of 3.2 or higher
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software
• Ability to take direction well and work independently
• Passion for creating a work culture where everyone thrives
• Self-starter and idea generator
• Desire to learn and contribute
• Ability to work on cross functional teams
• Proven capability to manage multiple priorities and handle yourself professionally

Nice To Haves

• Previous experience with customer service or project management is a plus
• Experience with Power BI, Salesforce, Oracle &/or SAP a plus

Responsibilities

• Assist with scheduling and adherence tracking across support channels using Salesforce and Work Force Management (WFM) tools
• Monitor Salesforce case flow and escalate stagnant or unassigned cases to ensure timely resolution
• Support basic quality reviews (Case, Phone & Order) and help identify performance gaps or training needs through data analysis
• Collaborate with Customer Care Supervisors to reinforce SOPs and implement corrective actions
• Participate in team huddles and planning sessions to align workforce strategies with service goals
• Help run simulations to estimate resource needs for SLA/KPI fulfillment
• Support ad hoc staffing requests for Customer Care initiatives
• Contribute to service delivery improvements by demonstrating a customer-first mindset

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees