Customer Care Travel Advisor - AmTrav
About The Position
About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. About the Role: Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors in our next group onboarding date of 3rd of February. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.
Requirements
- A minimum of 2 years experience in a travel related job
- A minimum of 4 years of customer service experience
- A passion for travel and exceptional service
- Experience communicating with customers via phone, chat, and/or email
- Strong verbal communication and listening skills
- A strong work ethic and a desire for knowledge and growth
- Proficient oral and written communication skills
- Active listening, problem-solving, and empathy
- Strong computer proficiency with the ability to learn new programs
- Ability to thrive in a fast-paced environment with minimal supervision
- A positive, empathetic, and professional demeanor with customers
Responsibilities
- Engage with customers through phone, email, and live chat
- Manage multiple communication channels efficiently
- Ensure high customer satisfaction and loyalty
- Book air, car, and hotel reservations using AmTrav's proprietary system
- Follow sales procedures and policies
- Record vital customer data for future reference
- Demonstrate a thorough understanding of the airline industry to provide accurate information
- Build positive relationships with colleagues, management, and partners
Benefits
- Competitive compensation, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Comprehensive benefit plans covering medical, dental, vision, and life
- Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
- Global presence and hybrid working style
- Unforgettable TravelPerk events, including travel to one of our hubs
- Learning and professional development opportunities
- Exponential growth opportunities
- Paid maternity/paternity leave
- IATAN Travel Agent membership with discounts on travel worldwide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
