Customer Care Travel Advisor - AmTrav

Perk•Chicago, IL

3d•$22•Hybrid

About The Position

Are you passionate about travel and dedicated to providing exceptional customer service? AmTrav, a TravelPerk Company, is looking for experienced professionals to join our team as Customer Care Advisors in our next group onboarding date of 3rd of February. In this role, you'll assist clients with their travel needs via phone, chat, and email, ensuring an outstanding experience every time.

Requirements

A minimum of 2 years experience in a travel related job
A minimum of 4 years of customer service experience
A passion for travel and exceptional service
Experience communicating with customers via phone, chat, and/or email
Strong verbal communication and listening skills
A strong work ethic and a desire for knowledge and growth
Proficient oral and written communication skills
Active listening, problem-solving, and empathy
Strong computer proficiency with the ability to learn new programs
Ability to thrive in a fast-paced environment with minimal supervision
A positive, empathetic, and professional demeanor with customers

Responsibilities

Engage with customers through phone, email, and live chat
Manage multiple communication channels efficiently
Ensure high customer satisfaction and loyalty
Book air, car, and hotel reservations using AmTrav's proprietary system
Follow sales procedures and policies
Record vital customer data for future reference
Demonstrate a thorough understanding of the airline industry to provide accurate information
Build positive relationships with colleagues, management, and partners

Benefits

Competitive compensation, including equity in TravelPerk
Generous vacation days so you can rest and recharge
Comprehensive benefit plans covering medical, dental, vision, and life
Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.
Global presence and hybrid working style
Unforgettable TravelPerk events, including travel to one of our hubs
Learning and professional development opportunities
Exponential growth opportunities
Paid maternity/paternity leave
IATAN Travel Agent membership with discounts on travel worldwide.