Customer Care Technology Summer Internship

Regal Rexnord • Milwaukee, WI

92d

About The Position

The Regal Rexnord IPS Customer Care Internship Program is a full-time, 10-week paid internship at our Headquarters in Milwaukee starting June 2026. The program is designed to provide students with real world experience by developing strong functional and technical expertise, deepening business acumen, and introducing strategic exposure to go-to-market initiatives. Through challenging hands-on assignments, participants engage with diverse teams across our Global Customer Care organization and broader business units. Over the course of 10 weeks, associates will contribute to impactful projects and workstreams that support Customer Care, IT, Marketing, Training, and elements of our go-to-market strategy, gaining insight into how cross-functional collaboration drives customer engagement and business growth.

Requirements

• Currently enrolled in a Bachelor’s degree program with a Business Administration, Computer Science, Marketing or related major.
• GPA of 3.2 or higher.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Ability to take direction well and work independently.
• Passion for creating a work culture where everyone thrives.
• Self-starter and idea generator.
• Desire to learn and contribute.
• Ability to work on cross functional teams.
• Proven capability to manage multiple priorities and handle yourself professionally.

Nice To Haves

• Previous experience with customer service or project management.
• Experience with Power BI.

Responsibilities

• Troubleshoot basic Esker Admin support issues, including access remediation and user profile setup across appropriate environments.
• Gain foundational knowledge of REST API principles and explore how this technology seamlessly integrates across our complex, multi-layered systems architecture, enabling enhanced connectivity and increased productivity.
• Create, track, and report customer service cases in Salesforce, while supporting automated workflows to enhance customer experience.
• Assist in configuring and optimizing case automation and routing profiles to ensure efficient ticket distribution to appropriate teams or individuals.
• Support integration and performance monitoring of Voice Amazon Web Services technologies within the customer service ecosystem to drive scalability and automation.
• Collaborate on ERP configuration tasks and documentation to support operational readiness and system alignment.
• Take ownership of submitted IT tickets, ensuring timely follow-through and resolution.
• Partner with Analysts to identify and resolve reporting issues in Power BI, implement corrections, and contribute to continuous reporting improvements.
• Participate in cross-functional collaboration to understand team priorities and contribute to aligned, actionable solutions.

Benefits

• Paid internship.
• Real world experience in a global industrial manufacturer.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees