Customer Care Support
About The Position
About the Company About the Role This role supports both Customer Service and Data Entry functions by performing detailed, task-oriented work that contributes to the smooth operation of daily processes. The analyst plays a key role in maintaining service quality, ensuring data accuracy, and assisting in the identification of trends or issues that inform process improvement efforts following guidance and priorities set by the Customer Care Manager and the Team Lead. This role requires strong attention to detail, effective communication skills, and the ability to work independently while contributing to team goals. Collaboration with internal teams and responsiveness to customer inquiries are essential in delivering consistent and high-quality service.
Responsibilities
- Delivers high-quality customer service while ensuring accurate and efficient data entry in support of operational and compliance goals.
- Responding to client inquiries and providing timely support
- Managing tickets, calls, or service requests with professionalism and accuracy
- Ensuring consistency in service delivery and documentation
- Maintaining accurate data entry and updating system records
- Supporting documentation review and file processing
- Identifying and reporting patterns or inconsistencies for quality improvement
- Complete customer support and data entry tasks with accuracy and within expected timeframes
- Address customer questions, issues, and service requests, escalating complex matters when necessary
- Maintain up-to-date documentation, eligibility and parental consent, and ensure that data entries meet quality and compliance standards to include ensuring that incoming referrals are accurately received, documented, and processed in a timely manner.
- Assist with identifying workflow inefficiencies or data inconsistencies and reporting them to the appropriate team
- Participate in team discussions to share observations or offer feedback on system or process improvements
- Support internal tracking, reporting, and documentation efforts related to customer service and data activities
- Maintain knowledge of relevant service policies, tools, and data procedures to ensure compliance
- Conduct training sessions and coach team members to improve skills and knowledge as needed
- Perform duties as assigned, contributing to team flexibility and supporting organizational priorities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
