Customer Care Specialist

Home Genius Exteriors•Streetsboro, OH

About The Position

At Home Genius Exteriors , we’re not just another home improvement company—we’re redefining what it means to deliver top-tier service and support to both our customers and our team. In just five years, we’ve experienced explosive growth, skyrocketing from $3M to $200M in revenue. Our sights are set on becoming a nationwide leader in the industry by 2030, with plans to continue our rapid expansion and innovation. What sets Home Genius Exteriors apart is our unwavering commitment to providing " A Different Experience. " We prioritize customer satisfaction and ensure every interaction with our company is tailored, professional, and built on trust. Our values extend beyond our customers—creating a workplace culture that is energetic, fun, and empowering for our employees. We offer ongoing training and development to cultivate the next generation of business leaders, ensuring every member of our team has the tools and opportunities to succeed. Recognized on the Forbes list of top employers , Home Genius Exteriors is dedicated to fostering a culture where every team member feels supported, valued, and equipped for growth. Join us in Streetsboro, Ohio , and be part of a company that is reshaping the home improvement landscape and building a future where excellence is the standard. As a Customer Care Specialist , you will be a vital part of our customer experience team, working closely with the Customer Care Manager to ensure each customer interaction reflects our dedication to trust, quality, and satisfaction. You’ll serve as a key point of contact for customers, handling inquiries, resolving issues, and delivering an exceptional experience that reinforces our reputation for excellence.

Requirements

1+ years of experience in customer service or a related field , preferably in home improvement or a service-based industry.
Strong verbal and written communication skills with the ability to build rapport with customers.
Proven ability to handle customer inquiries and resolve issues efficiently.
Experience using CRM tools and other customer service platforms.
A proactive approach with excellent time-management skills.
Flexible schedule with ability to work on weekends as needed

Responsibilities

Customer communication : Manage customer inquiries through phone, text, and email, ensuring timely and accurate responses.
Problem-solving : Handle customer issues with a solutions-focused approach, providing quick and effective resolutions.
Proactive engagement : Guide customers through their home improvement journey, from initial consultation to post-project follow-up.
Collaborate and escalate : Work with the Customer Success Experience Manager to escalate complex issues and suggest improvements based on customer feedback.
Maintain records : Accurately document customer interactions and feedback using our CRM tools.
Follow-up and retention : Conduct post-project follow-ups to ensure customer satisfaction and identify opportunities for future business.