Customer Care Specialist

Home Genius Exteriors • Streetsboro, OH

5d

About The Position

As a Customer Care Specialist, you will be a vital part of our customer experience team, working closely with the Customer Care Manager to ensure each customer interaction reflects our dedication to trust, quality, and satisfaction. You’ll serve as a key point of contact for customers, handling inquiries, resolving issues, and delivering an exceptional experience that reinforces our reputation for excellence.

Requirements

• 1+ years of experience in customer service or a related field, preferably in home improvement or a service-based industry.
• Strong verbal and written communication skills with the ability to build rapport with customers.
• Proven ability to handle customer inquiries and resolve issues efficiently.
• Experience using CRM tools and other customer service platforms.
• A proactive approach with excellent time-management skills.
• Flexible schedule with ability to work on weekends as needed

Responsibilities

• Customer communication: Manage customer inquiries through phone, text, and email, ensuring timely and accurate responses.
• Problem-solving: Handle customer issues with a solutions-focused approach, providing quick and effective resolutions.
• Proactive engagement: Guide customers through their home improvement journey, from initial consultation to post-project follow-up.
• Collaborate and escalate: Work with the Customer Success Experience Manager to escalate complex issues and suggest improvements based on customer feedback.
• Maintain records: Accurately document customer interactions and feedback using our CRM tools.
• Follow-up and retention: Conduct post-project follow-ups to ensure customer satisfaction and identify opportunities for future business.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed