Customer Care Specialist

OCALA EYE PA•Ocala, FL

1d•Onsite

About The Position

This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, managing physician clinic schedules, triage coordination and appointment confirmations.

Requirements

High school diploma or equivalent.
Excellent customer service and communication skills.
Ability to work as a team member.
Management of multiple tasks simultaneously.
Motivation to succeed.
Empathetic personality giving attention to patient’s needs and concerns.
Strong organization with attention to detail.
Respectful treatment of patients and co-workers.
Ability to demonstrates company core values on a consistent basis

Nice To Haves

Medical experience preferred.

Responsibilities

Appointment Scheduling Greeting everyone in a pleasant and professional manner when calling or answering a patient call.
Creating a rapport with the patient when scheduling appointments and communicate with them, as needed.
Evaluates chart data to verify all information is correct and the appointment is scheduled correctly by set guidelines.
Confirm appointment with the patient and set patient expectation for the visit.
Ensures that proper authorization or referral is collected from the patient.
Assists patients in obtaining authorization or referrals that have not been received by the practice.
Enters all new patient demographic information into the computer.
Other task and duties as assigned by PSC.
Schedule Management Manages the clinic schedules and balances patient load by working appointment tasking and reviewing schedules.
Confirms appointments with the patient.
Proactively evaluated the appointment for potential errors. For example, all prior orders are complete.
Manages external/internal consults.
Manages all request from provider for example, prior records request.
Triage Coordination Single point of contact for the patient, organize and communicate instructions for follow-up.
Refill request.
Assess and schedule urgent triage or automatic work-ins.
Communicate with the POD through the day for triage guidance.