Customer Care Specialist

Vollrath Careers•Sheboygan, WI

About The Position

The Customer Care Specialist is responsible for providing leading industry service to visitors of Vollrath, as well as, through email and switchboard correspondence. ESSENTIAL JOB RESPONSIBILITIES Provide a leading industry customer service experience. Professionally greets all visitors and callers. Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax Directs visitors to designated area of the campus. Operates System Switchboard including but not limited to: Directing all incoming calls to proper extension, calling contacts through auto-call or paging system, monitoring and open gates. Maintains and updates all directories, switchboard manuals and Outside Sales listings. Assist Customer and Technical Service with Daily/ Weekly data reporting. Use Docuware or other document management system to get customer contacts to the correct department / representative. Responsible for the general appearance of the lobby area. Ensuring the lobby is neat and welcome boards are updated. Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time. Exercise empowerment to make decisions which benefits both the business and customers’ needs. Ability to retain information and utilize resources available to find solutions. Be a change agent. Identify and challenge reasoning behind current processes. Support alternative solutions for process improvements and recognize the benefits of the change. Demonstrate flexibility and willingness to accept new assignments and actively participate in cross-functional teams. Works in conjunction with a Job share position while having excellent communication and partnership in duties and coverage. Demonstrates willingness to take initiative for own growth and development. Other duties as assigned.

Requirements

Customer Service experience.
High School Degree or equivalent required.
Demonstrates passion for providing industry leading customer service.
Ability to work quickly under pressure.
Must have superior telephone skills, strong written and verbal communication skills.
Strong organizational and multi-tasking abilities.
Strong computer skills including Microsoft Office, Excel and experience working with an ERP system.

Nice To Haves

Previous Switchboard/Operator/Receptionist experience preferred.

Responsibilities

Provide a leading industry customer service experience.
Professionally greets all visitors and callers.
Receives, prioritizes, and responds to inbound customer inquiries via phone, email, and fax
Directs visitors to designated area of the campus.
Operates System Switchboard including but not limited to: Directing all incoming calls to proper extension, calling contacts through auto-call or paging system, monitoring and open gates.
Maintains and updates all directories, switchboard manuals and Outside Sales listings.
Assist Customer and Technical Service with Daily/ Weekly data reporting.
Use Docuware or other document management system to get customer contacts to the correct department / representative.
Responsible for the general appearance of the lobby area. Ensuring the lobby is neat and welcome boards are updated.
Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time.
Exercise empowerment to make decisions which benefits both the business and customers’ needs.
Ability to retain information and utilize resources available to find solutions.
Be a change agent. Identify and challenge reasoning behind current processes. Support alternative solutions for process improvements and recognize the benefits of the change.
Demonstrate flexibility and willingness to accept new assignments and actively participate in cross-functional teams.
Works in conjunction with a Job share position while having excellent communication and partnership in duties and coverage.
Demonstrates willingness to take initiative for own growth and development.
Other duties as assigned.