Customer Care Specialist - Remote
About The Position
Restaurant Technologies, the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry, is currently seeking a Customer Care Specialist. You will be part of a team responsible for supporting the service needs of our external customers while working internally with other corporate functions to trouble shoot service issues in order to provide a high level of service to our customer groups. Schedule: Sunday, Monday, Thursday, Friday, Saturday; 8:30am-5pm PST. Compensation: Starting at $20 per hour + Weekend shift differential Position Description Looking for a fast paced, service oriented position? As a Customer Care Specialist, you will be responsible for handling inbound technical service calls and providing phone support for our customers at our centralized call center.
Requirements
- 1+ years related experience and/or training in hands on equipment repair and customer service
- High school diploma or equivalent
Nice To Haves
- Bi-lingual speaking preferred (Spanish / English)
Responsibilities
- Provides telephone support to external customers related to Restaurant Technologies’ specialized restaurant equipment.
- Tracks customer communication and updates information in Restaurant Technologies’ CRM software.
- Assesses customer’s needs and provides appropriate method of support and communication to the necessary location.
- Provides appropriate troubleshooting over the phone by utilizing provided troubleshooting documents.
- Prepares daily / weekly / monthly call reports.
- Cross trains in other functions of the Restaurant Technologies Call Center (ie. Billing, collections, etc).
Benefits
- Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance.
- We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
