Customer Care Specialist
Flexsteel Industries Inc.•Dubuque, IA
About The Position
The Customer Care Specialist works directly with Furniture Retailers and Consumers to develop creative solutions for a variety of Customer needs. This role is critical to delivering a customer experience that provides Flexsteel a competitive advantage in the industry.
Responsibilities
- Act as voice of the customer, communicating customer needs & expectations within Flexsteel.
- Work independently within established procedures requiring minimal escalation.
- Respond timely with customized responses to customer inquiries via email, phone, & chat.
- Coordinate & communicate effective resolution for unique, complex scenarios.
- Diagnose & resolve product concerns both inside & outside of the warranty period.
- Support order management requirements received via email, EDI, and customer portals.
- Capture appropriate information in a customer relationship management (CRM) application.
- All other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Education Level
No Education Listed
