Customer Care Specialist

Kerry Group•Beloit, WI

9d•$20 - $32

About The Position

Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Act as the primary contact between the customer and Kerry, delivering a world class customer experience for our customers. Respond consistently to our customer's needs, understanding that customer relationships are built on positive engagements, outcomes and experiences. Demonstrate excellent customer service abilities and interpersonal skills, the ability to operate in a dynamic customer centric environment, providing consistent service to drive best in class service with the passion to support our customers. Build trusted relationships with assigned Strategic and Core customers, provide solutions, and continually delights them with a positive, customer-centric attitude. Provide professional timely, reliable, consistent and professional communication with internal and external customers. Partner with Account Managers to keep them apprised of insights, issues and opportunities.

Requirements

Experience in customer service, account management or sales support, desirable if experience is in food, beverage or pharma sector.
Proficient in Microsoft applications.
Ability to navigate multiple systems simultaneously.
Order to invoice experience in SAP and SFDC (Salesforce).
1-2 years in customer facing role