Customer Care Specialist
About The Position
This is a high-energy, high-accountability, performance-based role for professionals who know how to: Build trust quickly Ask the right questions Control a conversation Convert interest into action If you want a steady hourly base and the ability to dramatically increase your income — this is where skill meets opportunity. You are the first impression of The Third Estimate — and that voice matters. This role is built for people who take ownership of their numbers. If you prefer clear metrics over vague expectations — you’ll love it here. We hire for attitude, coach for skill, and reward for results. At The Third Estimate, your voice creates opportunity — for the homeowner and for you.
Requirements
- 1–2+ years in customer service, inside sales, or call center
- High school diploma or GED
- Speak with confidence and clarity
- Enjoy competition and performance tracking
- Want your paycheck tied to your effort
- Think fast and adapt mid-conversation
- Stay organized under pressure
- Embrace coaching and continuous improvement
Nice To Haves
- Home improvement knowledge is a plus (we’ll train you)
Responsibilities
- Manage high-volume inbound & outbound calls
- Identify homeowner needs through confident, consultative conversations
- Educate customers on roofing, siding, windows, and exterior solutions
- Schedule qualified, high-intent appointments for our Sales team
- Re-engage warm leads and past customers
- Maintain detailed CRM documentation
- Collaborate with Sales & Operations to ensure seamless handoffs
- Consistently hit — and exceed — daily & monthly KPIs
Benefits
- $18–$28/hour base pay
- UNCAPPED commission structure
- Paid weekday off when working Saturday
- Predictable daytime schedule
- Clear KPIs and bonus potential
- Ongoing coaching & skill development
- Defined advancement pathways
- Leadership that invests in your growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
