Customer Care Specialist

Web Industries Inc • Killingly, CT

25d

About The Position

Account managing and associated duties. Provides administrative support and assistance to Inside Sales/Customer Care Manager. To process customer orders timely and accurately for assigned accounts. Maintain complete customer satisfaction.

Requirements

• High school diploma or equivalent and three years plus of experience in Customer Service are required.
• Computer experience with Excel, Word and the ability to type 40 WPM.
• Ability to communicate effectively in verbal form is desired and written form is necessary.

Nice To Haves

• One to three years of experience in Inside Sales or Customer Service are required. Computer experience with Excel, and Word and Outlook.
• Ability to communicate effectively in verbal and written form is necessary. Experience with ERP systems.

Responsibilities

• Account managing. Assigned duties to maintain a high level of customer care. Enter meaningful customer feedback in sales and quality systems. Maintain customer specifications and Customer Guaranteed Inventories.
• Receives purchase orders, sends quotations, creates sales orders, works with Cell Leads to schedule orders. Involved in associated meetings. Includes but not limited to, invoicing and forecasting activities
• Customer supplied material coordinating and inventory reporting
• Receives customer complaints or claims, enters into our internal quality system. Leads Web Industries’ response follow-up for assigned accounts.
• Updates and maintains key customer specific reports. Data entry in key customer’s manufacturing ERP system.
• Backup for the Inside Sales / Customer Care Supervisor
• Some customer or other Web Industries site travel required
• Performs any other function or responsibility as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees