Customer Care Specialist

GIRL SCOUTS OF MINNESOTA AND WISCON•Saint Paul, MN

15d•$24 - $24•Hybrid

About The Position

The Customer Care Specialist is the welcoming face and voice of Girl Scouts River Valleys, serving as the first point of contact for members, families, and guests in person, by phone, and via email. This role is essential to supporting recruitment, retention, and overall member experience by providing exceptional customer service, accurate data entry, and responsive follow-up. From greeting visitors at the front desk to managing inquiries in Salesforce, processing mail, and ensuring smooth office operations, the Customer Care Specialist plays a vital role in creating a positive and supportive environment. This hybrid role is based out of our St. Paul location, requiring onsite presence approximately 50–75% of the time. We’re looking for someone who loves helping people, can juggle multiple priorities with a smile, and thrives in a fast-paced, ever-changing environment. You’re a strong communicator who can connect with a wide variety of people, whether in person, on the phone, or online. You’re detail-oriented, tech-savvy (CRM experience is a plus!), and love keeping things organized. Most importantly, you’re committed to equity, inclusion, and anti-racist practices and want to bring those values into your daily work. If you enjoy working on a team, but also know how to take initiative on your own, this role is a great opportunity to make a difference while supporting the mission of Girl Scouts.

Responsibilities

Serves as the first point of contact at front desk for all guests, making visitors feel welcome.
Answers internal and external customer inquiries in person, via email, and by phone while displaying a high level of customer service.
Ensures an inviting environment for customers, vendors, and visitors to the service centers by maintaining a neat and clean area, greeting them as they arrive, and assisting them with their needs.
Seeks to provide proactive information and resources to all guests and members.
Answers inquiries by clarifying desired information, researching, locating, and delivering findings.
Maintains customer relationship management database by entering information quickly and accurately.
Participates in efforts to improve efficiency.
Provides record management for all types of information including, but not limited to, Salesforce cases, chatter, and tasks.
Adheres to council policy, standard operating procedures, and working guidelines, but alerts others to process improvement enhancements.
Supports data entry and management and provides quality assurance clean-up when necessary.
Provides service to internal customers, which includes the following tasks:
Processing outgoing mail from the service center
Facilitating council vehicle and equipment check-out process from the service center.
Ordering office supplies and stationary and managing deliveries that arrive at the service center
Ensuring the production room contains sufficient general office use supplies.
Utilize technology tools to effectively conduct virtual internal and external meetings and programs.
Build and maintain strong working relationships across departments to support organizational goals.
Actively participate in staff meetings, trainings, and represent the council professionally on social channels.
Support and embody the council’s commitment to diversity, equity, inclusion, access, racial justice, and anti-racism in all communications.
Foster a collaborative and productive team environment aligned with Girl Scouts’ mission and values.